How to Return or Exchange Merchandise
The RAGBRAI Web Store will be back up and running as soon as possible, but in the meantime what if you want to return or exchange RAGBRAI merchandise? We would be happy to help! We accept any unworn items with tags still attached (if they came with tags) for return or exchange. There are three main ways to return/exchange your items –
1. Mail it to us
To return/exchange through mail, please fill out the form on the back of your invoice, or this form: http://ragbrai.com/wp-content/uploads/2014/08/RAGBRAI-Return-Form.pdf and mail it back to us along with your items. Our address is:
c/o Andrea Parrott
400 Locust St, Suite 500
Des Moines, IA 50309
2. Visit the Des Moines Register’s lobby
NOTE: If you are exchanging please let Andrea know at least 24 hours in advance so that she can make sure the item is available and that everything is ready for you when you arrive. andrea(at)ragbrai(dot)com.
The Des Moines Register Lobby is located at 400 Locust St, Des Moines, IA 50309. The lobby is inside the Capital Square Building’s atrium, next to Big City Burgers. It has normal business hours on weekdays and is closed from 12:30-1:30pm for lunch.
If we receive your items and it turns out that we do not have the size you want, we will contact you and you can receive the next closest size or a refund check. If you would like to find out in advance please email andrea – andrea(at)ragbrai(dot)com.