Anyone had trouble transferring wristbands? “Child/dependent” only option

When I initiate transfer of our wristbands, the buyer only has “child/dependent” as an option. They say this is for my wristband (I’m 43) as well as my kids’ (13 and 16). Has anyone else had this issue and/or know how to resolve it?
I sent an email to info@ragbrai, but time is short…

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