I reserved with Bubba for Ragbrai. His cancellation policy is $300. He offered a 100% credit toward a future ride but or else the cancellation policy would kick in. I could not commit to Ragbrai 2021 at this time so I was charged the $300. I posted a bad review on his Facebook Page. The following was his response.
At time of registration, this person signed a contract which plainly stated the refund policy. Also stayed in the refund policy is the need for trip insurance. Instead of only enforcing that policy, a 100% credit for future events was also offered. This person requested the refund policy he agreed to when registering.
As for future events, there are several to choose from within weeks of the event which was cancelled and the credit extends into 2021 which will include numerous events.
You can decide who is right. I will have no further comment on it.