Registered for 2018 -but difficulty paying online

I registered for 2018 but when I tried to pay online I kept getting “Your session has expired”. I sent an email to RAGBRAI but was wondering if anyone else had the same error.

26 Replies

mjepson, November 16, 2017 at 4:37 pm

Jose, our IT department is looking into the group pagination issue. They should have a fix in place soon. Please reach out to @ragbrai.com">info@ragbrai.com if you have any questions. Thank you!

#1278790

Sandaltan ., November 16, 2017 at 6:54 pm

Never volunteer to take point…but thanks for those who do.

RIDE RIGHT

#1278791

mootsman, November 17, 2017 at 10:24 am

For those asking about the sales tax charge TJ cleared it up for me via email. The sales tax was included in the registration fee previously. Now its an additional charge.

#1278818

Glen Stanley, November 17, 2017 at 10:46 am

My error message said the host website could not process my request at this time and to try again later when I tried to pay via credit card. I tried several different times throughout the day and tried using different browsers, but continued to receive the same error message. Each time, I checked my profile and it showed that I hadn’t paid. I left a couple of voice mails, but haven’t heard back from anyone. Today, I found out from my bank that I was charged 7 separate charges of $185.50!!! Our profile still shows that we have not paid. I sent an e-mail today, so hopefully smeone gets back to me soon.

This reply was modified 2 years, 8 months ago by Glen Stanley.

#1278819

FastEddy, November 18, 2017 at 11:20 am

Glen Stanley, Thanks for the heads up!
I just checked my Mastercard and find that RAGBRAI has charged me 4 times $185.50, once for each time I attempted unsuccessfully to pay online.
What a headache. It’ll all be worth the hassle in just 245 days.

#1278840

Luv 2 Ski, November 18, 2017 at 10:35 pm

I am totally glad that I am one that pays close to the end of the registration time. I feel for those of you that thought there were issues and tried registering multiple times and then realized you had been charged multiple times. I am sure RAGBRAI will take care of you. Just contact them and they will refund to your cc card.

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Kate Perkins, November 25, 2017 at 11:17 am

I emailed @ragbrai.com">info@ragbrai.com about this. I haven’t heard back, probably because of the holiday. Some services are taxable in Iowa, but I don’t see the ragbrai type of service on the list of taxable services. Here’s the list: https://tax.iowa.gov/iowa-sales-and-use-tax-taxable-services-0

#1279126

KenH, November 25, 2017 at 3:48 pm

RAGBRAI could be considered to be a commercial recreation fee taxable under the “country club” section, I would suppose. The language associated with that is exceptionally vague if that is the case.

#1279129

ZiZohn71, November 26, 2017 at 10:12 am

Anyone’s group info coming up correctly yet. Mine still shows that the group hasn’t been active for several months, even though I know some have signed up already, including me. It shows 2 pages worth of members, but each page is the same.

#1279132

mootsman, November 26, 2017 at 10:42 am

As far as the sales tax goes, we have heard back as previously posted. RAGBRAI has always charged the sales tax per state law. The only difference this year is that it in previous years it was included in registration fees. Now it is a separate line item. So we’ve always paid the sales tax.

As to if it should be taxable I trust RAGBRAI has addressed that long ago. Only a Tax Attorney familiar with Iowa laws could tell us why but its a done deal on the sales tax….

This reply was modified 2 years, 8 months ago by mootsman.

#1279133

Dizzy, November 26, 2017 at 6:46 pm

ZiZohn71,
Our group pagination pages are still not working.
Perhaps w/Registration Opening Week followed by the short Thanxgiving week, they were too busy to tackle this issue.
They’ll be back w/focus and clarity tomorrow and work their IT magic!

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