How to Return or Exchange Merchandise
Want to return or exchange RAGBRAI merchandise? We would be happy to help! We accept any unworn items with tags still attached (if they came with tags) for return or exchange. There are two main ways to return/exchange your items –
1. Mail it to us
To return/exchange through mail, please fill out the form on the back of your invoice, or this form: https://ragbrai.com/wp-content/uploads/2014/08/RAGBRAI-Return-Form.pdf and mail it back to us along with your items. Our address is:
c/o Andrea Parrott
400 Locust St, Suite 500
Des Moines, IA 50309
2. Stop by our Merchandise Trailers on the Ride
You can exchange/return merchandise at either of our three big blue RAGBRAI Merchandise Trailers. They will be located at the Expo in Council Bluffs, then at the Meeting Town, and Overnight Town along the route. The Meeting Town trailer is along the main drag in the Meeting Town, and the Overnight Town trailers are almost always downtown with the main festivities.
Note: The Des Moines Register’s lobby has closed, so we can’t exchange at the Register’s office. Really sorry for the inconvenience!
If we receive your items and it turns out that we do not have the size you want, we will contact you and you can receive the next closest size or a refund check. If you would like to find out in advance please email @aparrott – merchandise@RAGBRAI.com.