I think you are referring to the work of Edward Demming! I think RAGBRAI could learn a lot about their processes, if they followed either Demming or Malcom Baldridge. However, I believe that they are using Six Sigma Black Belts whose sole purpose in my opinion is to save money regardless of the effect on customer service.
Regardless of…[Read more]
This may seem like a trivial issue, but…
In prior years I believe that there was a blog post each day of the Inspection Ride with pictures and a written article, with the podcast being in addition. This year there only seems to be a podcast. Please correct me if I am wrong! Thanks!
I think the following story qualifies for both It Could Only Happen on RAGBRAI and First RAGBRAI Memories.
I rode my first RAGBRAI in the Summer of 2009, with my youngest son. We were both riding vintage bikes from the 1970’s, that were relatively rare bikes. I was riding a French Bike called a Follis. To me it was a very comfortable bike that…[Read more]
Couple of thoughts here!
The here first is that the Powers that control Ragbrai are playing for more time while they figure out the logistics of handling the processes when they cancel. Do they send everyone the merchandise they ordered and when? How do they refund money? How do they offer to let you register for next year without returning your…[Read more]